FAQ

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Q: What kind of payment options do <> offer ? (delete if not applicable)

<> offers a variety of payment options as below:

METHOD 1: CREDIT CARD 

• Online payment via ipay88 (Visa or Mastercard).
• Online payment via PayPal (Visa or Mastercard).
• Online payment via WorldPay (Visa or Mastercard).

METHOD 2: BANK-IN

Offline bank-in (cash or cheque) payable to <>, please find our bank account information below:

Bank: <>

Account No: <>

Account Name: <>

Swift Code: <>

After bank-in, please email us the scanned copy of the payment slip  or fax it to us at << your fax number>> with the following details:

1. Order reference no.

2. Your name and contact no.

3. Payment amount and indicate if cash or cheque.

4. Date and time of bank in

5. Cheque number if payment by cheque

Please note that order will only be processed after the cheque is cleared or cash is deposited.

Q: How secure is shopping with <> ?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than <>. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from “http” to “https“.

We endeavor to make every transaction you make at <> 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at <>.

* SSL available only if you make payment through our payment gateway like (put your payment gateway name here)

Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?

It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:

Q: I have signed up to <> but cannot login with my password. Why ?

One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.

Alternatively, kindly contact us at << your email>> for technical assistance.

Q: I have a user account with <> but forgot my password, what should I do ?

It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with <>. The password will be sent automatically to the registered email address.

Q: I have a user account with <>, how do I change my personal info and shipping address ?

Go to My Account page, login and you can modify your account details there.

Q: Can I buy from <> without creating an account ?

Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.

Q: How can I unsubscribe from the newsletter mailing list ?

You can unsubscribe by email us at << your email>> with the message title Unsubscribe and we will remove your email from the mailing list.

Q: I have received a few emails from <>. What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that <> has received your orders and will process it as soon as possible.

Order Processed: This email confirms <> has processed your order. 

Order Shipped: This email confirms that <> has delivered/shipped the order to your shipping address.

Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the << Return & Refund Policy link>> for more information on this.

Q: I can’t find a particular product/item I want from <> online store, what can I do ?Kindly contact us at << your email>> or call us at <<phone number>> for further enquiries. We will try our best to assist you or recommend you an alternative.